Shipping policy

ORDER PROCESSING:

Please allow up to 48 hours to process your order, although we strive to be prompt. Expect an email within 2 business days to let you know your order is on the way! 

STORE PICKUP -   Orders can be picked up by making prior arrangements via email.  An email will be sent when your order is ready for pickup at our location, 17481 N 200th St, Beecher City, IL 62414. 

EXTREMELY HOT WEATHER:

Due to the nature of our product, during extremely hot conditions we will ship standard ground shipments (including qualifying free shipment orders) on Monday-Wednesday only.  This is to make the best effort to ensure your items arrive in good condition.  Although cold packs may be used to help protect your shipment, the best advice in hot weather is to choose a faster shipping option and make sure someone can get your package out of direct sunlight as soon as possible.

DOMESTIC SHIPPING RATES AND ESTIMATES:  

Shipping charges for  your order will be calculated and  displayed at checkout. 

INTERNATIONAL SHIPPING:  We DO NOT currently offer international shipping.

REFUNDS, RETURNS AND EXCHANGES  We accept returns up to 30 days after delivery, if the item is unused and in its original  condition, and we will refund the full order amount and provide for the shipping costs for the return.  In the event that your order arrives damaged in any way, please email us as soon as possible  at lightoftheworldfragrantcandles@gmail.com with your order number and a photo of the item’s condition. We  address these on a case-by-case basis but will try our best to work towards a satisfactory  solution.  If you have any further questions, please don't hesitate to contact us at via email at lightoftheworldfragrantcandles@gmail.com .